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dc.contributor.author Paiva, Ely Laureano
dc.contributor.author Phonlor, Patricia
dc.contributor.author D’Avila, Lívia Castro
dc.date.accessioned 2015-10-23T16:39:44Z
dc.date.available 2015-10-23T16:39:44Z
dc.date.issued 2008
dc.identifier.citation PAIVA, Ely Laureano; PHONLOR, Patricia; D’ÁVILA, Lívia Castro. Buyers-supplier relationship and service performance: an operations perspective analyses. JOSCM - Journal of Operations and Supply Chain Management, v. 1, n. 2, p. 77-88, 2008. Disponível em: <http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11858/10784>. Acesso em: 22 out. 2015. pt_BR
dc.identifier.issn 1984-3046
dc.identifier.uri http://repositorio.furg.br/handle/1/5501
dc.description.abstract This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts. pt_BR
dc.language.iso eng pt_BR
dc.rights open access pt_BR
dc.subject Service operations pt_BR
dc.subject Buyer-supplier relationship pt_BR
dc.subject Performance pt_BR
dc.title Buyers-supplier relationship and service performance: an operations perspective analyses pt_BR
dc.type article pt_BR


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