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dc.contributor.author Longaray, André Andrade
dc.contributor.author Gois, João de Deus Rodrigues
dc.contributor.author Munhoz, Paulo Roberto da Silva
dc.date.accessioned 2015-09-26T03:23:56Z
dc.date.available 2015-09-26T03:23:56Z
dc.date.issued 2015
dc.identifier.citation LONGARAY, André Andrade; GOIS, João de Deus Rodrigues; MUNHOZ, Paulo Roberto da Silva. Proposal for using AHP method to evaluate the quality of services provided by outsourced companies. Procedia Computer Science, v. 55, p. 715-724, 2015. Disponível em: <http://www.sciencedirect.com/science/article/pii/S1877050915015586>. Acesso em: 24 set. 2015. pt_BR
dc.identifier.issn 1877-0509
dc.identifier.uri http://repositorio.furg.br/handle/1/5443
dc.description.abstract This work aims to describe the development stages of a decision support system for evaluating the quality of services provided by outsourced companies that serve organisations in the Brazilian retail sector. It used applied research, implemented through a case study conducted with the outsourced service providers of one of the 158 subsidiaries of a retail company. Using the Analytic Hierarchy Process (AHP), it was possible to develop an evaluation model capable of measuring the performance of the quality indicators and evaluating the performance of the outsourced services provided to the company under study. pt_BR
dc.language.iso eng pt_BR
dc.rights open access pt_BR
dc.subject Multiple-criteria analysis pt_BR
dc.subject Analytic hierarchy process pt_BR
dc.subject Performance indicators pt_BR
dc.title Proposal for using AHP method to evaluate the quality of services provided by outsourced companies pt_BR
dc.type article pt_BR
dc.identifier.doi 10.1016/j.procs.2015.07.083 pt_BR


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