Use of multi-criteria decision aid to evaluate the performance of trade marketing activities of a Brazilian industry

Abstract

This paper detail the use of the Multi-Criteria Decision Aiding methodology model as an instrument of intervention in a case study conducted in a Brazilian industrial company. A customised evaluation model was built interactively by interviewing decision makers to identify, organise, measure, and integrate those factors considered necessary and sufficient for the management of trade marketing. The constructed model enables executives to incorporate unique aspects of the company and the environment, expanding the possibilities for performance evaluation of trade marketing in the organisation.