Browsing ICEAC - Trabalhos apresentados em eventos by Subject "Service quality"
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A pesquisa de satisfação de clientes como forma de análise da qualidade dos serviços de manutenção de veículos: um estudo comparativo
(1999)Quality of service has been described as one important question to success of the organizations and the satisfation of research is one of the instruments that can aid in that walk. This study compare the services of the ...